What's the status of my order?

Following a successful order, please expect a confirmation email. You will also receive an update email when your order ships with your tracking information.

The most recent information on your order is always available via the receipt link provided in our email correspondence.

If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.

Still no emails? Please contact us for further assistance.

Can I make changes to my order?

If your order has not yet gone into production (production usually begins within 24-48 hours), you can still make changes to the size and color of any product in your order. Please contact us with your order number along with the desired changes, and we will edit the order for you.

You may also change the shipping address, by contacting us. 

Unfortunately, we cannot modify orders once they have gone into production.

Can I cancel my order?

We can only process cancellations for items that have not gone into production. Please contact us through our contact page or email us at support@satoshigear.com with your order details we will cancel your order and provide a full refund.

We cannot cancel orders once the printing process has begun.

Please refer to our return policy for information regarding returns and refunds. 


How much is shipping?

Shipping fees are based on the size, weight, and number of packages in an order. For example, larger products, or additional products will incur surcharges.

You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

How long will it take to get my order?

Each item is made-to-order. Most order are produced and shipped within 3-4 business days. Shipping time varies by location.

US Domestic Shipping
We estimate your item to arrive within approximately 5 days after shipment to destinations within the continental US. For Alaska, Hawaii, Puerto Rico & all other U.S. territories please allow 2 weeks for delivery.
International Shipping
Please allow approximately 1-2 weeks after shipment date to receive your order.

Can I deliver to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Will I be charged VAT taxes?

For items shipping internationally from the US we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

Items fulfilled from the UK and EU are charged VAT taxes.

Replacements, Exchanges, and Returns

I'm not completely satisfied with my order. What can I do?

We are committed to providing you with the absolute best products, and we are happy to replace your order within 30 days of delivery for any of the following reasons:

  • The product is flawed.
  • The print quality is poor.
  • The product you received is different from the product originally represented on our site.

Please email us at support@satoshigear.com with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at support@satoshigear.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.

Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

My shirt doesn't fit. What can I do?

You may exchange apparel items, unworn, unused, and unwashed, for a different size within 30 days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. Customers are responsible for return and exchange shipping rates. We do not exchange posters, hats, cell phone cases, or other non-apparel products. Only one exchange is allowed for each item ordered.